Sheraton Grand Hotel, Dubai

First time in Dubai on way back from Mediterranean cruise. Great time of year in March or early April. Wouldn't come in Summer though. Excellent manners & professional service staff but down to earth and always asking if we're satisfied and if they could do anything else for us at meal times or during room service. Range of food in Feast is excellent. Different menu daily in Club Lounge esp. during afternoon tea then Happy Hour. Ordering as much as you like during Happy Hour in Club Lounge negates the need to venture out to find a restaurant that caters for coeliacs. Extremely accommodating for people with dietary requirements in Club Lounge. Our heartfelt thanks to the Feast manager "Huney" who remembered our names the following day from hundreds of guests in the restaurant. Also many thanks & appreciation to the wonderful staff in Club Lounge including, but not limited to, Sylvia, Johana, Tristan & the courteous young lady at the desk who always stood up to greet us as we walked in. So respectful ! Also a shout out to Uyros, the Serbian hotel duty manager who took time out to talk with us for an hour whilst in the Club Lounge. Great conversationalist. Very proud of "his" hotel. Forgive us if the name, spelling or job title is incorrect. A modern hotel recently renovated to a high standard necessary to compete with hundreds of other hotels within close proximity. Great location to many local attractions and airport, either by metro or taxi. Great rate for 5 star hotel. It's the staff that makes a great hotel perfect. Stayed in King Suite with Club Lounge access for 7 nights.

My room had an interesting floor-to-ceiling city view onto a busy highway, but the sound insulation is excellent, so that no significant traffic noise was audible. Staff was exceedingly friendly and very international. Food prices are reasonable. The breakfast is close-to-perfect; for a full score the juices would need to be fresh (e.g., it does not pass what I would call “the orange juice test”). Lighting in many areas of the breakfast space is a bit dim. But this all should not distract from the fact that the quality and breadth of offerings are really exceptional, together with the very attentive staff. I also had a dinner via room service, and I was surprised by the generous portions and the quality overall (except for the tiramisu which still has a lot of improvement potential).

Booking.com had not amended my booking correctly, even though I spoke with customer services rather than do the changes online myself. The hotel were unaware of my 24 hour earlier than expected arrival, therefore my original room was not available. The hotel staff went over and beyond to find a room for me with little or no notice, which showed how much the Sheraton team value your custom and loyalty as I had been to the hotel two months earlier. The hotel is presented beautifully.

Location is good, in room facilities are excellent, all day room service helps when you want the room to be done-up at different times of the day

Property was extremely clean , always smelling good and always stocked with welcome refreshments. The rooms were really top notch and always cleaned timeously . From the time you enter the property, the bell boys will recieve you and insist on carrying your luggage. They will even drop it off at your room and not linger around for a tip . The check process , I was fortunate to have a guy by the name of Gohar . I’ve stayed many times at this property and the service was good but this time Gohar made it great !!! I was traveling with a group that was arriving at various times which made it a little inconvenient for myself . Gohar ensured they had a swift check in process without me being there , he even managed to assist with a hold on my credit card , if many that travel between countries understand that when a property places a hold on your credit card it can hinder you when you get to the next property. I explained to Gohar and he made a plan to place the minimum hold , ensured daily my guests were sorted out . This guy would come into his shift early to check in if my guest were taken care off . We would receive packages and Gohar would ensure it will be sent to the room. He arrange taxis etc for us . A real gem at this property. I hope to see Him on my next travel to Dubai